Summary
As Virginia’s largest orthopedic provider, OrthoVirginia sought to improve patient engagement, increase program adoption, and gain better visibility into patient activity between visits—all while advancing their system-wide push for Epic MyChart adoption. By partnering with Medbridge, their provider for continued education across therapy teams, to integrate digital patient care directly into Epic, OrthoVirginia saw striking results. They improved efficiency and boosted patient engagement by 40 percent while also reducing their annual CEU spending by over 60 percent, achieving a 2.2X education ROI.
Results at a glance
25%
Increase in digital program shares
40%
Increase in patient logins
2.2X
Education ROI
The Challenge
Fragmented workflows, plus the need for greater visibility into patient progress
OrthoVirginia had long used Medbridge to support therapist continuing education and patient exercise programs, but a lack of insight into what patients were doing between visits—along with a system-wide initiative to increase Epic MyChart adoption—prompted the team to explore integrating Medbridge with Epic. Therapists needed better visibility into patient engagement, and the organization needed a simpler, more efficient experience for providers and patients.
The Solution
Seamless Epic integration for smoother workflows and stronger patient insights
OrthoVirginia partnered with Medbridge to implement a complete Care platform integration directly within Epic. Medbridge’s integration team worked closely with OrthoVirginia’s IT and Rehab leadership to plan, test, and execute a multi-phase rollout. The first phase integrated Medbridge into Epic Hyperspace, enabling clinicians to create patient records, build and assign exercise programs, and automatically generate documentation—all without leaving Epic.
In the second phase, OrthoVirginia launched MyChart integration for patients, allowing them to access their Medbridge Care programs directly through the MyChart portal. By promoting digital program shares over printed versions, the team gained valuable patient engagement data, improving care visibility and enabling therapists to make better informed clinical decisions.
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“Fewer logins is always better for the patient and the provider. It removes barriers for us and reduces the support burden for us significantly. Medbridge's tight integration with Epic is something other vendors just didn't have.”
Jason Jones, CTO
Enterprise Architect, OrthoVirginia
The Results
Significantly higher digital engagement and education ROI
By integrating Medbridge directly into Epic and expanding patient access through MyChart, OrthoVirginia has achieved easier, more efficient workflows and stronger engagement from both patients and clinicians. Providers are actively embracing the transition and sharing programs digitally with greater frequency, while patients are logging in and engaging with their care plans more consistently.
As a result, clinicians now have valuable new data points to better connect patient activity with clinical progress. The improved visibility has led to increased program adoption and deeper connections between home and in-clinic care. This builds on a partnership that has also already delivered significant financial returns, including substantial cost savings on continuing education and a proven ROI on the Medbridge investment.
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Fast, Seamless Integration
The entire Epic Direct integration was completed in under two months, with strong adoption across therapy teams.
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Big Increases in Clinician and Patient Engagement
Within months of the MyChart integration, OrthoVirginia saw a 25 percent increase in digital program shares and a 40 percent increase in patient logins via MyChart—totaling over 84,000 launches since July 2024 and generating 120,000+ automatic notes in Epic.
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Significant Education ROI
Medbridge’s Education platform also delivered major cost savings for OrthoVirginia’s rehab group. By replacing most in-person CEU courses with Medbridge’s on-demand, high-quality content, the organization significantly reduced its annual CEU spending, cutting costs by over 60 percent while more than doubling the return on its Medbridge investment.
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“We’ve never had a situation with Medbridge where we’ve tried something and it failed. We’ve tried a lot of different platforms for different things and not had success.”
Stephanie Huffman
Executive Director of Ancillary Services, OrthoVirginia
